Order Cancellation & Returns

What if my order isn’t delivered? (missing package)
Contact us our look in your email/account for the tracking.  All orders are shipped with tracking and the first and best step is to contact the carrier.  If this fails contact us through our contact page.

Cancellations: Unfulfilled Orders (not yet shipped)
Unless stated otherwise on the product page of the affected items, you may submit a request to cancel your unfulfilled orders and receive a refund. IMPORTANT: your order must be unfulfilled in order to be canceled.

Returns: Fulfilled Orders (shipped or delivered)
Fulfilled orders have already been shipped. In this case, you may return the undamaged merchandise once received and request a refund within 10 days of receipt. In order to preserve the quality of the merchandise, please do not open the box. If you did open the box, please do not open any sealed merchandise. See the section Contents & Damages below for assistance with damaged merchandise and incorrect items.

Exceptions
Certain products on the web store, such as original artwork, have their own cancellation policy. The cancellation policy on individual product pages supersedes the general guidelines provided on the present page.

What Happens Next?

1. Contact uswith the order number of the order you would like to cancel or return.
2. If your order is unfulfilled, we will proceed with the cancellation and refund. If your order is fulfilled, we will reply with instructions to return the undamaged merchandise for a refund within 10 days of receipt.
3. Once the cancellation request has been processed, and the returned merchandise has been confirmed as received at our warehouse, a refund will be issued. Your financial institution may take a few days to complete the refund request. Similarly, in the event of a replacement request (versus a refund), the replacement merchandise will ship once the original merchandise is confirmed as received at our warehouse.

Contents & Damages

Upon receipt of your order from The Official Jenna M Powell Store, please inspect all contents to confirm you have received the correct items and that there are no damages. Though we take the greatest care in packing and shipping your items to ensure that they arrive in pristine condition, damage during shipment can occur.

In the event that you receive an incorrect or damaged item from our store please contact us via e-mail within forty-eight (48) hours of receipt and be sure to save all of the packing material.  Any item that is to be replaced must first be returned to the warehouse of the official Jenna M Powell Store at the address we will provide you. We ask that no additional damage be made to the item when it is returned (i.e. bending, folding, etc).

You will be requested to provide photos of the damaged merchandise, including the packaging. For issues with the wrong item(s), you will be requested to provide photos of the incorrect merchandise. Sending photos accelerates the process of assessing the issue and replacing your merchandise.

Please be advised that some items are available in such limited quantities that replacements may not be possible. Such cases will be handled on an individual basis.

Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from jscottcampbell.com (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal details needed to complete the transaction), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We use collected Device information, in combination with Order information, for the purpose of advertising and retargeting.

Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
- MailChimp: by unsubscribing using the "unsubscribe" link found in each advertising email message

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors
The Site is not intended for individuals under the age of 14.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via our contact page.

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SMS/MMS MOBILE MESSAGING MARKETING PROGRAM

We respect your privacy. We will only use the information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.  WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, inaccurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes.